ANASUYA

Shipping Policy

Last Updated: 2 September 2026

At Anasuya, we take care to process and dispatch every order safely and efficiently. Please read the following Shipping Policy before placing your order.

1. Order Processing & Dispatch

Off-the-Rack Products

Off-the-rack products will generally be dispatched within 3–5 working days from the date of order confirmation.

Custom-Made, Customised & Printed Products

Custom-made, customised and printed products will generally be dispatched within 5–10 working days from the date of order confirmation and/or receipt of all required customisation details, whichever is later.

Dispatch timelines for customised products may vary depending on the complexity of the customisation, design approval, production requirements, order volume and availability of materials.

If we require any information, clarification or approval from you before production can begin, the applicable processing period may commence only after the required information or approval has been received.

2. Delivery & Transit Time

Dispatch refers to the date on which the order is handed over to our logistics/courier partner. Dispatch time is different from delivery time.

Once an order has been dispatched, delivery time will depend on the destination, courier partner, serviceability, weather, public holidays and other factors affecting transportation.

Delivery timelines provided by Anasuya are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

3. Shipment Tracking

A shipment tracking link provided by our logistics partner will be shared with you once your order has been dispatched.

You can use the tracking link to check the latest status of your shipment.

Once the shipment has been handed over to the logistics partner, delays caused by the courier, transportation network, weather conditions, operational disruptions or other circumstances outside Anasuya's reasonable control will not be treated as a failure by Anasuya to dispatch the order.

4. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information at the time of placing the order, including:

• Full name

• Complete delivery address

• PIN code

• Contact number

• Email address

Anasuya will not be responsible for delays, failed deliveries, return-to-origin shipments or additional delivery charges arising from incorrect, incomplete or outdated information provided by the customer.

Any additional shipping or re-delivery charges resulting from an incorrect address, incorrect PIN code, recipient unavailability or other circumstances attributable to the customer may be payable by the customer.

5. Delivery Attempts & Refusal of Delivery

Our logistics partner may make delivery attempts in accordance with its operational policies.

Customers are requested to remain available at the provided delivery address and accept the shipment.

If a shipment is returned to Anasuya because the customer refuses delivery, is unavailable after the applicable delivery attempts, provides an incorrect address or otherwise causes the shipment to be returned, applicable forward and return shipping/logistics charges may be deducted from any amount otherwise refundable.

Repeated instances of refused, undelivered or returned shipments may result in Anasuya restricting Cash on Delivery or other ordering options for future orders.

6. Delays

While we aim to dispatch orders within the timelines stated above, delays may occasionally occur due to:

• Courier or logistics delays

• Weather conditions

• Public holidays

• Natural disasters

• Transportation disruptions

• Strikes or operational disruptions

• Government restrictions

• Incorrect customer information

• Remote or non-serviceable locations

• High order volumes

• Customisation or production requirements

• Other circumstances beyond our reasonable control

Anasuya will make reasonable efforts to assist with delayed shipments; however, delays occurring after dispatch and caused by the logistics partner or circumstances outside Anasuya's reasonable control will not automatically qualify the customer for cancellation, refund or compensation.

7. Damaged Packages

Customers are requested to inspect the external condition of the package at the time of delivery.

If the package appears visibly damaged or tampered with, customers should, where possible, notify the delivery personnel and record photographs or videos of the package before accepting it.

If the product inside the package is damaged, defective or incorrect, please refer to our Returns, Exchange, Refund & Cancellation Policy and report the issue within the applicable time period.

8. Customised & Made-to-Order Products

Customised and made-to-order products require additional production time because they are prepared specifically for the customer.

Once production or printing has commenced, customised or made-to-order products may not be eligible for cancellation merely because of a change of mind, subject to applicable law and Anasuya's Returns, Exchange, Refund & Cancellation Policy.

If customer approval, artwork, measurements, photographs, text or other information is required for production and the customer delays providing the same, the dispatch timeline may be extended accordingly.

9. Shipping Charges

We have a free shipping policy. Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation only incase the shipping is international.

Shipping charges may vary depending on the order, destination, weight, dimensions, delivery service and other logistics factors.

Additional shipping or logistics charges may apply in exceptional circumstances, including re-delivery, incorrect address, return-to-origin shipments, remote locations, additional package weight or special delivery requirements.

10. Contact Us

For questions regarding your shipment or delivery, please contact us:

Email: hello@anasuya.co.in
Phone: +91 8882538967
Customer Support Hours: 10:00 AM to 6:00 PM (Monday to Sunday)

Please mention your Order Number when contacting us regarding an order.

11. Policy Updates

Anasuya reserves the right to update or modify this Shipping Policy from time to time. The updated policy will be published on our website and will apply to orders placed after the applicable effective date, subject to applicable law.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.