Refund policy
Returns, Exchange, Refund & Cancellation Policy
Last Updated: 2 September 2026
At Anasuya, we are committed to providing you with quality products and a smooth online shopping experience. Every order is carefully processed and quality-checked before dispatch.
Please read this Returns, Exchange, Refund & Cancellation Policy carefully before placing your order. By placing an order with Anasuya, you acknowledge and agree to the terms set out below.
1. Returns, Exchanges & Refunds
If you have received a product that is damaged, defective, incorrect, or materially different from the product ordered, you may contact us to request a return, replacement, exchange, or refund, as applicable under this policy.
You must raise your request within 5 days from the date of delivery.
To raise a request, email us at hello@anasuya.co.in with the following information:
Order Number
Registered Email ID / Phone Number
Product Name
Delivery Address
Clear photographs/videos showing the issue
A brief description of the problem
Requests submitted after the applicable return window may not be accepted. The date on which the return request is received by Anasuya will be considered for determining whether the request was raised within the prescribed period.
2. Return & Exchange Eligibility
A return or exchange may be considered only where:
The product received is damaged or defective.
The wrong product has been delivered.
The product is materially different from what was ordered.
The issue has been reported within the prescribed time period.
The product is unused, unwashed and in its original condition.
All original tags, labels, packaging, accessories and other items supplied with the product are intact.
The product must be returned in suitable packaging to prevent damage during transit.
Products that have been used, washed, altered, repaired, stained, damaged after delivery, or otherwise handled in a manner that affects their resale condition will not be eligible for return, exchange or refund.
Anasuya reserves the right to inspect and verify the returned product before approving any replacement, exchange or refund. A return request or initial approval does not constitute a final acceptance of the claim.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 5 days of delivery and provide clear photographs and/or videos showing the issue.
We may arrange a reverse pickup where the service is available.
If the delivery location is not serviceable for reverse pickup, Anasuya may provide instructions for self-shipping the product to the address specified by us.
For certain products or claims, Anasuya may require additional photographs, videos, packaging images, unboxing evidence or other information reasonably necessary to verify the issue.
Where the product is found to have been damaged due to misuse, negligence, improper handling, washing, alteration, accident, physical damage or any act or omission attributable to the customer, the return, replacement or refund request may be rejected.
4. Replacement
Where a product is confirmed to be damaged, defective or incorrectly delivered, Anasuya may offer a replacement, subject to product availability.
The replacement will generally be for the same product and/or variant originally ordered.
If the replacement product is unavailable, Anasuya may, at its discretion, offer:
An alternative product of equivalent value;
Store credit; or
A refund, where applicable.
Replacement will be processed only after the returned product has been received and inspected by Anasuya, unless Anasuya expressly agrees otherwise.
5. Exchange Policy
Exchange requests may be accepted subject to the conditions of this policy.
Size Exchange
Size-related exchanges may be permitted subject to availability.
Free size exchange is available for eligible products; however, size-related issues do not qualify for a cash refund.
Customers are responsible for checking the size chart and product measurements provided on the website before placing an order. A difference in personal preference, fit preference or expectation regarding the fit will not automatically constitute a product defect.
If the requested size is unavailable, Anasuya may offer an alternative size or store credit, subject to availability and the applicable terms.
6. Conditions for Exchange / Return
For an exchange or return to be considered:
The product must be unused.
The product must not have been washed.
Original tags and labels must remain attached.
Original packaging should be retained wherever applicable.
The product should be properly packed for reverse transportation.
All accessories or components supplied with the product must be returned.
If a returned product does not meet these conditions, Anasuya may reject the exchange/return or deduct the applicable costs from any amount otherwise refundable.
7. Customised, Personalised & Printed Products
Anasuya offers customised and printed products. Because these products may be produced specifically for an individual order, special cancellation and return conditions apply.
Customised, personalised, made-to-order and printed products cannot ordinarily be cancelled, returned, exchanged or refunded once printing, production or customisation has commenced, except where the product is defective, damaged, incorrectly produced or materially different from the approved order, subject to verification.
If a customer provides a name, text, image, artwork, spelling, colour, size, placement, design instruction or other information for customisation, the customer is responsible for ensuring that the information supplied is accurate.
Anasuya will not be responsible for errors in customer-provided information, including spelling errors, incorrect names, incorrect images, incorrect sizes or other details supplied by the customer.
Where Anasuya provides a design preview or proof for customer approval, the customer is responsible for reviewing the proof before approving production. Once approved, changes may not be possible after production has commenced.
Minor differences in colour, print placement, texture or appearance may occur due to screen settings, printing processes, material characteristics and production conditions. Such minor differences will not ordinarily qualify as a defect.
8. Colour, Print & Design Variations
Product colours may appear slightly different depending on the customer's device, screen settings, lighting conditions and other display factors.
Similarly, handmade, printed, digitally printed or artisanal products may have minor variations in colour, texture, placement or finish.
Minor variations in colour, print placement or appearance that do not materially affect the product will not be considered a defect.
Such minor variations will not ordinarily qualify the order for a return, exchange or refund.
9. Refunds
Refunds will generally be provided only in eligible cases, such as:
A confirmed defective product where replacement is unavailable;
An incorrect product delivered where replacement is unavailable; or
Cancellation of an eligible order before it enters the applicable processing stage.
Refunds are not available merely because a customer has changed their mind, does not like the product after delivery, ordered the wrong size, or has a preference different from the product description, unless otherwise expressly stated by Anasuya.
Where a refund is approved, it will be processed through the applicable payment method or another method communicated by Anasuya.
Refunds will be processed only after the return has been received and successfully verified, where return of the product is required.
The time taken for the refunded amount to reflect in the customer's account may depend on the customer's bank, card issuer, payment gateway or other financial institution.
10. Store Credit
Where applicable, Anasuya may provide store credit instead of a monetary refund.
Store credit may be issued in the form of a coupon/code and may be subject to validity and other terms communicated at the time of issuance.
Once store credit has been issued and accepted by the customer as the agreed resolution, the original order will not ordinarily be eligible for an additional monetary refund.
11. Reverse Pickup & Shipping Charges
Where Anasuya agrees to arrange a reverse pickup, the applicable logistics cost may be borne by Anasuya in eligible cases involving a confirmed defective, damaged or incorrect product.
For customer-requested returns or exchanges that are not caused by an error or defect attributable to Anasuya, applicable reverse-pickup and shipping charges may be charged to the customer.
Anasuya reserves the right to recover actual or applicable logistics costs for reverse pickup, including costs arising from repeated pickup attempts, remote/non-serviceable locations, additional weight, or other exceptional logistics requirements.
Where applicable, such charges may be collected from the customer separately or deducted from the amount otherwise refundable.
12. One Return / Exchange Request Per Order
Return and exchange requests will ordinarily be processed once per order.
Anasuya may decline a second or subsequent return/exchange request for the same order where the first request has already been resolved, particularly where the subsequent request is based on a different preference, repeated size selection, customer error or other reason not attributable to Anasuya.
Where Anasuya agrees to process an exceptional second exchange, additional shipping/logistics charges may apply.
13. Refusal of Delivery
Customers are requested to accept their orders at the time of delivery after checking the external condition of the package.
If the package appears visibly damaged, customers should notify the delivery personnel and, where possible, record the condition of the package before accepting it.
Refusal of delivery without a valid product-related issue may result in deduction of applicable forward and return shipping/logistics charges from any amount otherwise refundable.
Repeated refusal of orders or repeated instances of undelivered/returned shipments may result in Anasuya restricting or cancelling future Cash on Delivery eligibility for the customer.
14. Cash on Delivery Charges
Where an order is placed using Cash on Delivery (COD), any COD or order-processing charge communicated at the time of purchase may be non-refundable, where applicable.
In the event of cancellation, refusal of delivery, return-to-origin or other customer-initiated failure to accept delivery, Anasuya may deduct applicable COD, forward shipping and/or return shipping charges from the refundable amount.
15. Order Cancellation
Customers may request cancellation of an order by contacting Anasuya as soon as possible after placing the order.
Cancellation requests are subject to the processing status of the order.
Once an order has entered processing, printing, production, packing or dispatch, cancellation may no longer be possible.
For made-to-order, customised, personalised or printed products, cancellation may not be possible once production or printing has commenced.
If a cancellation request is accepted before processing/production begins, the applicable refund will be processed through the original payment method or another applicable method.
If an order has already been processed, produced, packed or shipped, Anasuya may reject the cancellation request or deduct applicable processing and logistics costs from any amount refundable.
16. Incorrect Address / Customer-Provided Information
Customers are responsible for providing accurate delivery information, including:
Name
Complete delivery address
PIN code
Phone number
Email address
Anasuya will not be responsible for delays, failed deliveries, additional shipping costs or return-to-origin shipments resulting from an incorrect, incomplete or outdated address, incorrect PIN code, unavailable recipient, incorrect contact details or other information provided incorrectly by the customer.
Any additional shipping or re-delivery charges arising from such circumstances may be payable by the customer.
17. Products Not Eligible for Return
Unless expressly stated otherwise on the product page, the following may not be eligible for return or exchange:
Used or washed products;
Products damaged after delivery;
Products altered or modified by the customer;
Products without original tags/labels;
Products missing original packaging or accessories;
Products returned after the applicable return period;
Products damaged due to misuse or improper care;
Customised or personalised products;
Products specifically identified on the product page as non-returnable.
18. Verification & Fraud Prevention
Anasuya takes reasonable measures to prevent fraudulent or abusive return and refund claims.
Anasuya reserves the right to request reasonable evidence and conduct quality checks before approving a return, exchange, replacement or refund.
If a return is found to contain a different product, a used product, a damaged product substituted for the original product, missing components, or otherwise appears to involve fraudulent or abusive activity, Anasuya may reject the claim and may take appropriate action to protect its business interests.
Repeated or suspicious return, refund, cancellation, refusal-of-delivery or Cash on Delivery behaviour may result in restriction or suspension of certain payment, delivery or ordering options, including Cash on Delivery.
19. Right to Reject a Return or Exchange
Anasuya reserves the right to refuse a return, exchange, replacement or refund where the request does not satisfy the requirements of this policy.
The final determination of whether a product qualifies as defective, damaged, incorrectly delivered or otherwise eligible for a return/exchange will be made by Anasuya based on reasonable inspection and verification of the product and supporting evidence.
20. Order-Level Limitations
Each order is treated independently for the purposes of return, exchange and refund eligibility. Approval of a return, exchange or refund on one order does not create an entitlement to the same resolution for future orders.
21. Changes to This Policy
Anasuya reserves the right to modify, update or amend this Returns, Exchange, Refund & Cancellation Policy from time to time.
The updated policy will be published on the Anasuya website and will apply to orders placed after the effective date of the updated policy, unless otherwise required by applicable law.
22. Customer Support
For any questions relating to returns, exchanges, refunds or cancellations, please contact:
Email: hello@anasuya.co.in
Phone: +91 8882538967
Customer Support Hours: 10:00 AM to 6:00 PM (Monday to Saturday)
Please mention your Order Number in all communications relating to an order.
23. Governing Law & Jurisdiction
This policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, courts having jurisdiction in Delhi shall have jurisdiction over disputes arising in connection with this policy or an order placed with Anasuya.
24. Consumer Rights
Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.